Support — Escalé

Email info@escalehotelsys.com — we reply within two business days.

• Sign-in code not arriving: check the mobile number and country code, and wait a minute before asking for a new code.
• Requesting a service during your stay: on the hotel's home screen pick the service, review the request, send it, and follow it under "Orders".
• Deleting your account: Account → Delete account, in the app.
• Booking or bill questions: message the hotel directly from the chat in the app.