Delete your Escalé account

In the app

Open Escalé → Account → Delete account → confirm. Deletion is immediate and signs you out on every device.

What is erased

• Your name, phone, email, password, avatar, date of birth, nationality and national ID / passport number from your account.
• Your own contact and identity details in booking guest registers (email, phone, national ID, passport, nationality).
• The identity document you uploaded for online check-in, and the photos you attached to requests.
• Sign-in sessions, push tokens, favourites, and any Sign in with Apple / Google link.

What stays

• The hotel's booking and payment records — including the guest name in its stay register — which are the hotel's legal records.
• Your past requests, messages and reviews, no longer linked to anything that identifies you.
• One audit entry holding the account id only, with no personal data.

When deletion is refused

• During a stay in progress or coming up: the hotel needs to reach you. Cancel the booking or wait until after check-out, then delete.
• Staff and company accounts: these are managed by the hotel or company that created them — contact them.

Without the app

Email us from the address or phone number on the account at info@escalehotelsys.com and we will delete it within 30 days.